9.00

Registration & Coffee

9.30

Welcome & Introduction to the event James Bellini

9.35

The role of technology in the Public and Private sectors in the “more for less” futureBryan Glick, Editor in Chief, Computer Weekly

9.45

How BT came through the transformation Mark Quartermaine, Managing Director, UK Markets, BT Global Services

9.55

Why innovation is important Keith Kegley, VP Alliances, X-Prize Foundation

10.05

Panel debate & Q&A session

10.35

COFFEE

11.05

Welcome back - Solutions, do they really work? Phil Smith, Vice President & CEO, Cisco UK & Ireland

11.10

Keeping customers happy Dr Nicola Millard, Customer Experience Futurologist, BT Global Services

11.20

Keeping customers happy – the view from Local Government Bridget Taylor, CEO, CSD (Customer Service Direct, a joint partnership between BT, Suffolk County Council & Mid Suffolk District Council)

11.30

Improving the productivity of your people Phil Smith, Vice President & CEO, Cisco UK & Ireland

11.40

Improving organisational efficiency Thomas Mulledy, Data Centre Technology & Operations, Accenture

11.50

Security, why security cannot be overlooked Ray Stanton, Global Head of Business Continuity, BT Global Services

12.00

Panel debate & Q&A session

12.30

Closing remarks Mark Quartermaine, Managing Director, UK Markets, BT Global Services

12.40

Exhibition

13.30

Lunch

14.00

Close